{"id":1191,"date":"2025-03-29T18:48:26","date_gmt":"2025-03-29T18:48:26","guid":{"rendered":"https:\/\/deelen.lu\/?page_id=1191"},"modified":"2025-04-05T17:38:34","modified_gmt":"2025-04-05T17:38:34","slug":"politique-dannulation","status":"publish","type":"page","link":"https:\/\/deelen.lu\/fr\/politique-dannulation\/","title":{"rendered":"Politique d\u2019Annulation"},"content":{"rendered":"

1. Annulation par le Locataire<\/strong><\/p>\n

Le Locataire peut annuler sa r\u00e9servation sous r\u00e9serve des conditions suivantes :<\/p>\n\n\n\n\n\n\n\n\n\n
D\u00e9lai d\u2019annulation<\/th>\nRemboursement applicable<\/th>\nD\u00e9duction de points de fid\u00e9lit\u00e9<\/th>\n<\/tr>\n<\/thead>\n
Annulation dans les 24 heures suivant la r\u00e9servation, si plus de 7 jours avant le d\u00e9but de la location<\/td>\n100 % du montant rembours\u00e9 (hors frais administratifs)<\/td>\n-5 points<\/td>\n<\/tr>\n
Annulation plus de 7 jours avant le d\u00e9but de la location<\/td>\n75 % du montant rembours\u00e9 (hors frais administratifs)<\/td>\n-10 points<\/td>\n<\/tr>\n
Annulation entre 7 et 3 jours avant le d\u00e9but de la location<\/td>\n50 % du montant rembours\u00e9 (hors frais administratifs)<\/td>\n-15 points<\/td>\n<\/tr>\n
Annulation moins de 3 jours avant le d\u00e9but de la location<\/td>\n<\/td>\n-20 points<\/td>\n<\/tr>\n
Annulation de derni\u00e8re minute (moins de 24h avant le d\u00e9but de la location) ou non-pr\u00e9sentation (absence de retrait de l\u2019objet)<\/td>\nAucun remboursement<\/td>\n-30 points<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

2. Annulation par le Loueur<\/strong><\/p>\n

Le Loueur s\u2019engage \u00e0 honorer les r\u00e9servations confirm\u00e9es. Toute annulation de sa part entra\u00eene une indemnisation du Locataire et l\u2019application de p\u00e9nalit\u00e9s.<\/p>\n\n\n\n\n\n\n\n\n
Type d\u2019annulation<\/th>\nIndemnisation du Locataire<\/th>\nD\u00e9duction de points de fid\u00e9lit\u00e9<\/th>\n<\/tr>\n<\/thead>\n
Annulation plus de 7 jours avant le d\u00e9but de la location<\/td>\n1Remboursement int\u00e9gral<\/td>\n-10 points<\/td>\n<\/tr>\n
Annulation entre 7 et 3 jours avant le d\u00e9but de la location<\/td>\nRemboursement int\u00e9gral<\/td>\n-15 points<\/td>\n<\/tr>\n
Annulation moins de 48 heures avant le d\u00e9but de la location (le compte du Loueur peut \u00eatre temporairement suspendu et une p\u00e9nalit\u00e9 de 10 % sur la commission de la prochaine location confirm\u00e9e peut \u00eatre appliqu\u00e9e)<\/td>\nRemboursement int\u00e9gral<\/td>\n-25 points<\/td>\n<\/tr>\n
Non-pr\u00e9sentation (absence de mise \u00e0 disposition de l\u2019objet) (le compte du Loueur peut \u00eatre suspendu temporairement)<\/td>\nRemboursement int\u00e9gral + remise de 10 % pour le Locataire sur sa prochaine r\u00e9servation<\/td>\n-30 points<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

3. Cas exceptionnels et Force Majeure<\/strong><\/p>\n

Aucune p\u00e9nalit\u00e9 ne sera appliqu\u00e9e en cas d\u2019annulation motiv\u00e9e par l\u2019un des \u00e9v\u00e9nements suivants, sous r\u00e9serve de la fourniture de justificatifs :<\/p>\n

    \n
  • Maladie grave ou accident rendant l\u2019ex\u00e9cution de la location impossible (certificat m\u00e9dical requis).<\/li>\n
  • \u00c9v\u00e9nements impr\u00e9visibles et ind\u00e9pendants de la volont\u00e9 des parties (ex. catastrophe naturelle, obligation l\u00e9gale impr\u00e9vue, etc.).<\/li>\n
  • D\u00e9faillance technique av\u00e9r\u00e9e du bien lou\u00e9 emp\u00eachant la mise \u00e0 disposition du bien au Locataire (ex. panne accidentelle).<\/li>\n<\/ul>\n

    En cas de force majeure, l\u2019utilisateur devra contacter le service client de Deelen dans les plus brefs d\u00e9lais afin de soumettre une demande d\u2019annulation avec justificatif.<\/p>\n

    En utilisant la plateforme Deelen, les utilisateurs acceptent express\u00e9ment les conditions \u00e9nonc\u00e9es dans la pr\u00e9sente Politique d\u2019Annulation, laquelle est align\u00e9e avec les Conditions G\u00e9n\u00e9rales de Deelen.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    1. Annulation par le Locataire Le Locataire peut annuler sa r\u00e9servation sous r\u00e9serve des conditions suivantes : D\u00e9lai d\u2019annulation Remboursement applicable D\u00e9duction de points de fid\u00e9lit\u00e9 Annulation dans les 24 heures suivant la r\u00e9servation, si plus de 7 jours avant le d\u00e9but de la location 100 % du montant rembours\u00e9 (hors frais administratifs) -5 points […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1191","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitique d\u2019Annulation - Deelen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deelen.lu\/fr\/politique-dannulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique d\u2019Annulation - Deelen\" \/>\n<meta property=\"og:description\" content=\"1. Annulation par le Locataire Le Locataire peut annuler sa r\u00e9servation sous r\u00e9serve des conditions suivantes : D\u00e9lai d\u2019annulation Remboursement applicable D\u00e9duction de points de fid\u00e9lit\u00e9 Annulation dans les 24 heures suivant la r\u00e9servation, si plus de 7 jours avant le d\u00e9but de la location 100 % du montant rembours\u00e9 (hors frais administratifs) -5 points […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deelen.lu\/fr\/politique-dannulation\/\" \/>\n<meta property=\"og:site_name\" content=\"Deelen\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-05T17:38:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deelen.lu\/fr\/politique-dannulation\/\",\"url\":\"https:\/\/deelen.lu\/fr\/politique-dannulation\/\",\"name\":\"Politique d\u2019Annulation - Deelen\",\"isPartOf\":{\"@id\":\"https:\/\/deelen.lu\/fr\/#website\"},\"datePublished\":\"2025-03-29T18:48:26+00:00\",\"dateModified\":\"2025-04-05T17:38:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/deelen.lu\/fr\/politique-dannulation\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/deelen.lu\/fr\/politique-dannulation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/deelen.lu\/fr\/politique-dannulation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/deelen.lu\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique d\u2019Annulation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/deelen.lu\/fr\/#website\",\"url\":\"https:\/\/deelen.lu\/fr\/\",\"name\":\"Deelen\",\"description\":\"Deelen.lu \u2014 Luxembourg's peer-to-peer rental marketplace. 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Annulation par le Locataire Le Locataire peut annuler sa r\u00e9servation sous r\u00e9serve des conditions suivantes : D\u00e9lai d\u2019annulation Remboursement applicable D\u00e9duction de points de fid\u00e9lit\u00e9 Annulation dans les 24 heures suivant la r\u00e9servation, si plus de 7 jours avant le d\u00e9but de la location 100 % du montant rembours\u00e9 (hors frais administratifs) -5 points […]","og_url":"https:\/\/deelen.lu\/fr\/politique-dannulation\/","og_site_name":"Deelen","article_modified_time":"2025-04-05T17:38:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/deelen.lu\/fr\/politique-dannulation\/","url":"https:\/\/deelen.lu\/fr\/politique-dannulation\/","name":"Politique d\u2019Annulation - Deelen","isPartOf":{"@id":"https:\/\/deelen.lu\/fr\/#website"},"datePublished":"2025-03-29T18:48:26+00:00","dateModified":"2025-04-05T17:38:34+00:00","breadcrumb":{"@id":"https:\/\/deelen.lu\/fr\/politique-dannulation\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deelen.lu\/fr\/politique-dannulation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/deelen.lu\/fr\/politique-dannulation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/deelen.lu\/fr\/"},{"@type":"ListItem","position":2,"name":"Politique d\u2019Annulation"}]},{"@type":"WebSite","@id":"https:\/\/deelen.lu\/fr\/#website","url":"https:\/\/deelen.lu\/fr\/","name":"Deelen","description":"Deelen.lu \u2014 Luxembourg's peer-to-peer rental marketplace. 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