1. Cancellation by Lessees
Lessees can cancel their booking, but penalties apply depending on the timing of the cancellation.
| Time of Cancellation | Refund | Loyalty Points Deduction |
|---|---|---|
| Within 24 hours of booking (if more than 7 days before rental start) | 100% refund (excl. Admin fee) | -5 points |
| More than 7 days before rental start | 75% refund (excl. Admin fee) | -10 points |
| Between 7 and 3 days before rental start | 50% refund (excl. Admin fee) | -15 points |
| Less than 3 days before rental start | 25% refund (excl. Admin fee) | -20 points |
| Last-minute cancellation (<24h before rental start) or No-show (failure to pick up the item) | Non-refundable | -30 points |
2. Cancellation by Lessors
Lessors are expected to fulfill their bookings. If an Lessor cancels, Lessees are compensated, and penalties apply.
| Type of Cancellation | Compensation for Lessee | Loyalty Points Deduction |
|---|---|---|
| More than 7 days before rental start | 100% refund | -10 points |
| Between 7 and 3 days before rental start | 100% refund | -15 points |
| Less than 48 hours before rental start. account may be temporarily suspended, penalty of 10% on commission on next completed rental may apply | 100% refund | -25 points |
| No-show (failure to deliver the item), account may be temporarily suspended | 100% refund + 10% discount on next rental | -30 points |
3. Special Cases & Force Majeure
Cancellations may be exempt from penalties if caused by:
- Serious illness or accident (medical proof required)
- Uncontrollable external events (natural disaster, legal emergency, etc.)
- Technical failure making rental impossible (e.g., item malfunction due to an accident)
By participating, users agree to the terms outlined here, which align with the Deelen General Terms and Conditions (GTC).