1. Introduction
The Deelen Loyalty Program rewards active users who engage with the platform by listing, renting, reviewing, and maintaining a strong reputation with exclusive benefits. Points accumulated through this program allow users to unlock exclusive benefits and discounts.
By participating, users agree to the terms outlined here, which align with the Deelen General Terms and Conditions (GTC).
Points are earned through various actions and can be lost due to cancellations, disputes, or violations of Deelen’s terms. The system is designed to encourage trust, reliability, and consistent engagement while ensuring fairness for both Lessees and Lessors.
2. Eligibility and Participation
All registered users are automatically enrolled. Points are earned through transactions and engagement on the platform. The program is subject to the rules stated in the GTC.
- Rentals & Sales: Users earn points based on successful transactions as Lessor or Lessee.
- Bonus Actions: Extra points may be awarded for referrals, reviews, and platform engagement.
- Fraudulent Activity: Any fraudulent transactions will result in point removal and possible account suspension, in accordance with the GTC.
3. Loyalty Program for Lessors
Lessors who actively list and rent out their items can progress through different levels and unlock exclusive benefits that increase visibility and rental opportunities.
Earning Points as an Lessor
| Action | Points Earned |
|---|---|
| Listing a new item for rent | +10 points |
| Item successfully rented out | +15 points |
| Receiving a positive review | +10 points |
| Leaving a review after a rental | +5 points |
| Completing 5 rentals as an Lessor | +25 points |
Losing Points as an Lessor
| Type of Cancellation | Compensation for Lessee | Loyalty Points Deduction |
|---|---|---|
| More than 7 days before rental start | 100% refund | -10 points |
| Between 7 and 3 days before rental start | 100% refund | -15 points |
| Less than 48 hours before rental start. account may be temporarily suspended, penalty of 10% on commission on next completed rental may apply | 100% refund | -25 points |
| No-show (failure to deliver the item), account may be temporarily suspended | 100% refund + 10% discount on next rental | -30 points |
Loyalty Tiers & Benefits for Lessors
| Tier | Required Points | Benefits |
|---|---|---|
| Starter | 0 – 50 | 10% discount on commission for the first transaction |
| Explorer | 51 – 150 | 1 product of Lessor’s choice featured in Trending Now for 30 days |
| Advocate | 151 – 300 | 2 products of Lessor’s choice featured in Trending Now for 30 days |
| Champion | 301 – 500 | Eco-friendly gift ( Example Tote Bag) |
| Ambassador | 500+ | 5% discount on commission for 3 first rentals at this level, 1 product in Trending Now for 30 days |
4. Loyalty Program for Lessees
Lessees who frequently book items and maintain a good reputation can unlock benefits that improve their rental experience.
Earning Points as a Lessee
| Action | Points Earned |
|---|---|
| Renting an item | +10 points |
| Receiving a positive review | +10 points |
| Leaving a review after a rental | +5 points |
| Referring a new user (after first rental) | +30 points |
| Referred user after first rental | +10 points |
| Completing 5 rentals as a Lessee | +20 points |
Losing Points as a Lessee
| Time of Cancellation | Refund | Loyalty Points Deduction |
|---|---|---|
| Within 24 hours of booking (if more than 7 days before rental start) | 100% refund (excl. Admin fee) | -5 points |
| More than 7 days before rental start | 75% refund (excl. Admin fee) | -10 points |
| Between 7 and 3 days before rental start | 50% refund (excl. Admin fee) | -15 points |
| Less than 3 days before rental start | 25% refund (excl. Admin fee) | -20 points |
| Last-minute cancellation (<24h before rental start) or No-show (failure to pick up the item) | Non-refundable | -30 points |
Loyalty Tiers & Benefits for Lessees
| Tier | Required Points | Benefits |
|---|---|---|
| Starter | 0 – 50 | 50% discount on service fee on first rental |
| Explorer | 51 – 150 | 5% discount on booking |
| Advocate | 151 – 300 | Reduced admin fee (€1 instead of €2) on 3 rentals |
| Champion | 301 – 500 | Eco-friendly gift (Example Tote Bag) |
| Ambassador | 500+ | 5% discount on 3 rentals |
5. Additional Program Rules
- Points Expiry: Points remain valid for 12 months from the date they are earned. If a user remains inactive (no transactions) for 12 consecutive months, their balance is reset to 0.
- Fraud Prevention: Any attempt to manipulate the system (e.g., fake transactions, misleading reviews) will result in immediate deduction of 100 points and possible account suspension.
- Program Adjustments: Deelen reserves the right to modify or adjust the Loyalty Program structure at any time. Users will be notified of major changes at least 30 days in advance.
- Non-Transferable: Loyalty points cannot be exchanged for cash, transferred to another account, or combined between users.
- Using Points
Points can be redeemed for the following benefits:
- Discount on Commission Fees: Users can apply points to reduce the standard 18% commission rate on transactions, subject to a minimum commission of €1 per transaction.
- Exclusive Offers: Special promotions for high-ranking users.
7. Cancellation and Adjustments
- Points are deducted if a transaction is canceled.
- If a cancellation occurs due to Force Majeure (as defined in the GTC), users may submit proof to avoid point deductions.
8. Program Modifications and Termination
Deelen reserves the right to modify or terminate the Loyalty Program at any time.
By participating in the Loyalty Program, users confirm their acceptance of these terms, in conjunction with the Deelen GTC.