Frequently asked questions

Deelen is an online peer-to-peer rental platform that allows users to rent and lend items within their community.

Whether you need a tool, a gadget, or specialized equipment, Deelen connects you with people who have what you need, promoting a circular economy and sustainable consumption.

You can sign up by clicking the “Sign Up” button on the homepage.

You will need to provide your email address, create a password, and complete your profile.

Verifying your identity is recommended to increase trust and rental opportunities.

Joining Deelen is completely free.

However, Deelen takes a small commission on each rental transaction to cover operational costs. For all the specifics, please check out our General Terms and Conditions (GTC). General Terms And Conditions

All listings go through a review process to ensure quality and accuracy.

Deelen may take up to 24 hours to approve a listing before it is published on the platform.

Use the search bar and filters (category, location, availability) to browse items. Once you find an item, click on it to view details and availability.

Select the rental period and send a request to the owner. Once the request is approved, complete the payment securely through Deelen to confirm your booking.

Once your rental is confirmed, you will coordinate directly with the owner to arrange the pickup time and location.

Contact Deelen support immediately if the item is defective or damaged upon pickup. If necessary, Deelen will mediate between you and the owner to find a solution.

Yes, you can cancel a rental in accordance with our Cancellation Policy.

Depending on when you cancel, you may be eligible for a full or partial refund.

Log into your account, click “List an Item,” and provide detailed information, including high-quality photos, a description, rental pricing, and deposit requirements. Listings are reviewed before being published, which can take up to 24 hours.

Yes, owners can set a security deposit amount to protect against damage or loss. Deposits are held securely by Deelen and can take up to 24 hours to be released after the item is returned.

If your item is returned damaged, report it to Deelen within 48 hours of return. The deposit, if applicable, may be used for compensation.

Payments are securely processed through Deelen’s payment provider, Stripe. Renters pay in advance, and the funds are held until the rental is successfully completed.

Owners receive their earnings within 5 business days after the rental period ends, provided no disputes are raised.

Good news! It doesn’t cost anything to use the platform itself.

There is just a small admin fee of 2 euros when a transaction happens. Additionally, the person who owns the item being rented out helps support the platform by paying a commission. For all the specifics, please check out our General Terms and Conditions (GTC). General Terms And Conditions

Deelen encourages identity verification and uses a rating & review system to maintain a trustworthy community. Always review a user’s history before approving a rental.

If you face any issues, such as a dispute over an item’s condition or late returns, contact Deelen support immediately.

You sure can! Deelen has a system where you can collect points when you participate. The more you share and help out, the more you can earn!

Please refer to the loyalty policy for further details. Deelen Loyalty Policy

The more points you earn, the higher your level!

Please refer to the loyalty policy for further details. Deelen Loyalty Policy

Yes! Invite friends using your unique referral link, and when they complete their first rental, you both earn rewards.

You can contact us via email at help@deelen.lu or through the “Contact” section on our website.

Our customer support team is available Monday to Friday, 9 AM to 6 PM CET.