Frequently asked questions

Deelen is Luxembourg's peer-to-peer rental platform that allows residents to rent and lend items within their community.

Whether you need a tool, baby equipment, electronics, sports gear or party supplies, Deelen connects you with people nearby who have what you need — promoting a circular economy and sustainable consumption.

'Deelen' means 'to share' in Luxembourgish — reflecting our core mission of sharing resources within the local community.

Yes, Deelen connects people across all of Luxembourg, including Luxembourg City, Esch-sur-Alzette, Diekirch, Wiltz, Differdange and surrounding areas.

Click the 'Sign Up' button on the homepage.

Provide your email address, create a password and complete your profile.

Joining Deelen is completely free.

There is a small admin fee of €2 when a transaction happens, and owners pay a small commission to support the platform. See our General Terms and Conditions for full details.

General Terms And Conditions

Yes, Deelen is 100% Made in Luxembourg, proudly holding the 'Made in Luxembourg' label.

Use the search bar and filters (category, location, dates, price range, rating) to browse items.
Once you find what you need, click on it to view details and availability.

Yes, many listings are available on short notice. Use the date filter to find items available for your specific dates.

You choose the dates directly. Rentals can be for a day, a weekend, a week or longer — depending on the owner's availability.

Select the rental period and send a booking request to the owner. Once approved, complete the payment securely through Deelen to confirm your booking

Once your rental is confirmed, you will coordinate directly with the owner to arrange the pickup time and location.

Contact Deelen support immediately at help@deelen.lu if the item is defective or damaged upon pickup. Deelen will mediate between you and the owner to find a solution.

Yes, in accordance with our Cancellation Policy.

Depending on when you cancel, you may be eligible for a full or partial refund.

Renting saves money, reduces waste and is better for the planet.

Why buy something you'll only use once or twice? Renting through Deelen is smarter and more sustainable.

Log into your account, go to your dashboard and click 'Create a listing'.

Provide detailed information including high-quality photos, a description, rental pricing and availability. Listings are reviewed before being published, which can take up to 24 hours.

You can list almost anything: tools, electronics, baby gear, sports equipment, fashion accessories, party supplies, garden equipment, books and more. Items must be in good working condition.

All listings go through a review process to ensure quality and accuracy. This can take up to 24 hours.

Report it to Deelen within 48 hours of return at help@deelen.lu. The deposit, if applicable, may be used for compensation.

Payments are securely processed through Stripe, one of the world's most trusted payment platforms. Renters pay in advance, and funds are held until the rental is successfully completed.

Yes. Deelen uses Stripe with full encryption. Your card details are never stored on our servers. Funds are held in escrow until the rental is completed.

Owners receive their earnings within 5 business days after the rental period ends, provided no disputes are raised. Payment is made via your connected Stripe account.

All transactions are in Euros (€).

Good news! It doesn't cost anything to use the platform itself.

There is just a small admin fee of 2 euros when a transaction happens. Additionally, the person who owns the item being rented out helps support the platform by paying a commission. For all the specifics, please check out our General Terms and Conditions (GTC). General Terms And Conditions

Safety is built on community trust and secure technology.

We provide a secure integrated messaging system so you can chat with neighbors and arrange details without sharing your private contact information.

Additionally, Deelen uses Stripe for all transactions, ensuring every user is linked to a valid bank account. Our Rating & Review system allows you to see a user's history before you commit, creating a transparent and reliable environment for everyone in Luxembourg.

Trust is our priority.
While all users must complete a registration process, all owners (lenders) are required to have a verified Stripe account to receive payments, which involves a financial identity check.
For renters, we rely on our secure integrated messaging system and our Rating & Review history. We always recommend checking a user's previous ratings and communicating clearly through our secure chat before finalizing any rental.

Contact Deelen support immediately at help@deelen.lu. Our team is available Monday to Friday, 9 AM to 6 PM CET.

Yes! Deelen has a loyalty program where you earn points for every rental. The more you share and participate, the more you earn.

Check our Loyalty Policy for details. Deelen Loyalty Policy

Points unlock higher loyalty levels with exclusive benefits.

Check our Loyalty Policy page for the full breakdown of rewards.
 Deelen Loyalty Policy

Yes! Invite friends using your unique referral link. When they complete their first rental, you both earn rewards.

By sharing items instead of buying new ones, Deelen helps reduce overconsumption, waste and CO2 emissions. Every rental is a small step towards a more circular and sustainable economy in Luxembourg.

A circular economy keeps products and materials in use for as long as possible. Instead of 'buy, use, throw away', it's 'share, reuse, reduce'. Deelen is built on this principle.

Email us at help@deelen.lu or use the Contact section on our website. We respond within 24 hours on business days.

Our customer support team is available Monday to Friday, 9 AM to 6 PM CET.